Like it or not, our emotions play a huge role in our professional lives. We all lose control at times and struggle with the right way to respond to stress without destroying our relationships. This is exactly why Emotional Intelligence — the awareness, understanding, and ability to control one’s own emotions — is so crucial.
In order to be effective, leaders and team members need to understand the interpersonal dynamics that fuel success. They need to know not just how to do the job, but how to do the job well with others. Teams who improve their emotional intelligence together leave with stronger communication, more cohesive working relationships, and a greater sense of teamwork, which drives better results.